Ordering & Shipping

PAYMENTS AND FINANCING

We accept American Express, Visa, MasterCard, Discover, and PayPal.
Ben Soleimani has partnered with Affirm to give you a simple way to make your purchase with no hidden fees.

THERE ARE THREE SIMPLE STEPS:

Discover your shopping budget before you find the perfect piece for your space.
Checkout is fast and simple! Just select financing with Affirm at checkout.
Pick a loan that fits you and your budget. Simply pay your monthly bill with a debit card.

ORDER STATUS

Please log in to your bensoleimani.com account to see the latest updates to your order. For any issues, please contact us at service@bensoleimani.com

PRE-ORDER ITEMS

Please be advised that your card will be charged in full upon placing your order. You can cancel your order anytime before your pre-order item ships by contacting customer service at service@bensoleimani.com.

CUSTOM ORDERS

Please note that your card will be charged in full upon placing your custom order. Please expect a lead time for custom orders on all rugs and furniture. Please note all made to order, custom and discounted items are final sale and not eligible for return.
Discounts and special promotions do not apply to made to order and custom items.
Please note all made to order, custom and discounted items are FINAL SALE and not eligible for return.
Promotions cannot be combined during a sale.
Price adjustments do not apply to any items

including custom rug and furniture pieces.

FURNITURE

Custom orders begin production immediately upon order and are built to your specifications. They cannot be canceled, changed, returned or refunded at any time.
All claims for the seller’s failure to comply with this warranty shall be governed by the provisions of this paragraph
Please contact customer service at service@bensoleimani.com for a quote or additional information.

RUGS

Quick Ship - Please note if the particular rug has the quick ship option that you can expect your custom rug within 4 weeks.
If an order requires a size of more than 12’ long, the delivery time may be extended beyond our normal delivery
Please contact customer service at service@bensoleimani.com for a quote or additional information. Please expect a lead time of 2-4 months for custom orders on rugs.

SHIPPING POLICY

Shipping Times – Important Information

Our team is working hard to process your order quickly, and most orders will arrive on time, if not earlier than expected. However, due to increased demand and the need to protect against the spread of COVID-19, our carriers may deliver orders later than estimated. In addition, the Los Angeles port congestion situation continues to be an obstacle for many. This may lead to additional unexpected delays in your product arriving to you on time.

LOCAL WAREHOUSE PICK-UP:

Local warehouse pick up must be arranged by your sales associate or through a customer service representative, and is available for a flat fee of $50.
Beginning the day in which the order is placed, customers have 7 days to pick up their order from the warehouse.
After 7 days from the order date, the order is a 'final sale' and is not refundable.

FURNITURE

All in stock items will be ready ship within 3-10 business days.
During sales and promotions, shipping times may vary due to order volume. For 1-Day and 2-Day shipping, orders must be placed by 12:00pm PST.
We are unable to ship on weekends and federal holidays; your order will be sent the following business day for regular ground shipping. Orders will not be delivered on Saturday or Sunday. Additional charges will be added for special weekend delivery requests.
We are unable to ship order to PO boxes, or split shipments between addresses.
We are unable to ship to Hawaii, Alaska, or internationally.
Local and 3rd party carriers DO NOT move existing furniture for any orders.
We do not price match furniture and accessories.

PLEASE READ PRIOR TO SHIPMENT ACCEPTANCE:

Upon receipt of delivery, please inspect all goods prior to signing Bill of Landing and taking ownership of merchandise.

STANDARD SHIPPING METHODS

We provide multiple reliable delivery options to accommodate your lifestyle and budget. All shipping options will be presented to you on each product page and at the time of checkout. We currently have 3 different categories to help you choose the perfect shipping for your items and location.

SMALL ITEMS

For smaller furniture and home furnishing items, deliveries will be weight-based and made via FedEx. Signatures are not required for these deliveries unless otherwise requested. All available shipping time frame options will be presented to you on each product page and at the time of checkout. Orders placed outside of business hours will be shipped the next business day.

LARGE ITEMS

For large furniture items, we offer Threshold Delivery and White Glove Delivery. We work with expert carriers that specialize in the transportation of furniture pieces for safe and successful deliveries. A specialist will call to schedule an appointment for your desired delivery time. Signatures are required for all deliveries unless otherwise stated.

Threshold Delivery

Our carrier delivery team will deliver your items just inside your front door or garage by appointment and within a 4-hour window. Orders containing an item over 110” or weighing more than 100lbs require additional labor and may require additional charges or fees to safely transport the item.

White Glove Delivery

Our carrier delivery team will transport your purchased items into your home with a clear path and way of entry. They will then carefully unpack each item, assemble, and place inside your room of choice. All packaging materials will be removed to your curbside or closest trash area.
Please note, if you plan to make a return or exchange you must save your original packing materials to execute. We will not accept any returns without original packaging.

PREPARING FOR DELIVERY

You will receive a scheduling call within 7 to 10 business days after placing your order to discuss your order and delivery information. Please inform our customer service team of any concerns or special requirements you have to guarantee safe and successful delivery, including but not limited to lobby drop-offs, narrow driveways, gated entry points, and multiple flights of stairs. You will receive a call within 24 hours before your scheduled delivery date with an estimated delivery window. Before delivery, please ensure that there is a clear path and way of entry for our delivery specialists to properly transport your items through doorways and hallways. Existing furniture and rugs must be removed inside the desired delivery space. Local and 3rd party carriers DO NOT move existing furniture with any orders. Long flights of stairs may require an extra service fee. Restrictions may apply.

ADDITIONAL CHARGES

Additional charges may apply based on item type or weight and excess labor required.

Rugs

All in stock items will be ready ship within 3-10 business days.
During sales and promotions, shipping times may vary due to order volume. For 1-Day and 2-Day shipping, orders must be placed by 12:00pm PST.
We are unable to ship on weekends and federal holidays; your order will be sent the following business day for regular ground shipping. Orders will not be delivered on Saturday or Sunday. Additional charges will be added for special weekend delivery requests.
We are unable to ship order to PO boxes, or split shipments between addresses.
We are unable to ship to Hawaii, Alaska, or internationally.
Local and 3rd party carriers DO NOT move existing furniture for any orders.
PLEASE READ PRIOR TO SHIPMENT ACCEPTANCE: Upon receipt of delivery, please inspect all goods prior to signing Bill of Lading and taking ownership of merchandise.

SMALL RUGS

For rugs in 6x9, 8x10, and 2’10”x10’, deliveries will be made via FedEx. No appointments are required for these deliveries. Orders placed outside of business hours will be shipped the following day.

LARGE RUGS

For larger rugs, we offer Threshold Delivery and White Glove Delivery. We work with expert carriers that specialize in the transportation of rugs for safe and successful deliveries. A specialist will call to schedule an appointment for your desired delivery time. Signatures are required for all deliveries unless otherwise stated.

Threshold Delivery

Our carrier delivery team will deliver your items just inside your front door or garage by appointment and within a 4-hour window.

White Glove Delivery

Our carrier delivery team will transport your purchased items into your home with a clear path and way of entry. They will then carefully unpack, roll out, and install the rug in your room of choice. All packaging materials will be removed to your curbside or closest trash area.

PREPARING FOR DELIVERY

You will receive a scheduling call within 7 to 10 business days after placing your order to discuss your order and delivery information. Please inform our customer service team of any concerns or special requirements you have to guarantee safe and successful delivery, including but not limited to lobby drop-offs, narrow driveways, gated entry points, and multiple flights of stairs. You will receive a call within 24 hours before your scheduled delivery date with an estimated delivery window.Before delivery, please ensure that there is a clear path and way of entry for our delivery specialists to properly transport your items through doorways and hallways. Existing furniture and rugs must be removed inside the desired delivery space. Local and 3rd party carriers DO NOT move existing furniture on any orders. Long flights of stairs may require an extra service fee. Restrictions may apply.

RETURN & EXCHANGE POLICY

If you are not completely satisfied with your purchase, please contact service@bensoleimani.com to return or exchange your item(s) within 14 days of delivery with applicable restocking fees with proof of purchase. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Ben Soleimani reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
If you qualify for an exchange, you may exchange the item for another item of equal or greater value but no refund or credit will be issued.
Returns or exchanges are not accepted for custom orders, throws, pillow covers, bedding, books, rug pads, fabric, inserts and pieces that are no longer in their original packaging.
We do not accept any returns at our showroom.
Once your return has been approved you have 7 days to schedule the pick-up with the appropriate provider.
No returns will be accepted after 14 days. Only regular priced items are eligible for a refund. Please note all made to order, custom and discounted items are FINAL SALE and cannot be exchanged, refunded or returned.
Please allow up to 30 business days for return shipping and return payment processing.
Ben Soleimani reserves the right to refuse returns or exchanges of any items that are not in the original condition due to damage or misuse by the client. If you are unsure of how to package goods for return please contact customer service for guidance.
If an order is received with damages please send a photo, name, and order number to service@bensoleimani.com.
Returned items deemed poorly protected and therefore damaged during the shipping process will be given a 50% refund of product price. For further instructions or additional questions regarding a return, please e-mail service@bensoleimani.com.
A 50% restocking fee and redelivery fee will be applied to all concrete items that are returned or exchanged for reasons other than the manufacturer’s defect or damage. For further instructions or additional questions, please e-mail service@bensoleimani.com.
Please note that this return policy does not include commercial orders, as these are non-refundable. We cannot accept returns on orders because some items in the order may have failed through normal usage - replacements will not be sent
We must receive order items in good/sellable condition prior to issuing a client refund.
It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. In the event an item cannot be delivered due to inaccessibility, client is responsible for any shipping cost, insurance, and restocking fee associated with the return of the item to Ben Soleimani Warehouse.

FURNITURE

If you are not completely satisfied with your purchase, please contact service@bensoleimani.com to return or exchange your item(s) within 14 days of delivery with applicable restocking fees with proof of purchase. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Ben Soleimani reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
You can return a furniture piece within 7 days from delivery for a full refund minus a 10% restocking fee.
For items returned after 7 days from delivery there will be a 20% restocking fee.
Please note that the customer is responsible for return shipping fees.
When exchanging furniture items of equal or greater value, you may opt for a credit towards your next purchase, and the restocking fee will be waived within 14 days. Please note delivery fees are not refundable with exchanges or returns.
If you qualify for an exchange, you may exchange the item for another item of equal or greater value but no refund or credit will be issued.
Once your return has been approved you have 7 days to schedule the pick-up with the appropriate carrier.
After the furniture is inspected and approved for a refund, we will issue a credit for the full purchase price, minus return shipping. Refunds are processed in the original method of payment only. Please allow up to 30 business days for return shipping and return payment processing.
A 50% restocking fee and redelivery fee will be applied to all concrete items that are returned or exchanged for reasons other than the manufacturer’s defect or damage. For further instructions or additional questions, please e-mail service@bensoleimani.com.

RUGS

If you are not completely satisfied with your purchase, please contact service@bensoleimani.com to return or exchange your item(s) within 14 days of delivery with applicable restocking fees with proof of purchase. Any taxes charged will be refunded in accordance with applicable laws. Delivery fees are non-refundable with the exception of manufacturer defects or transit damage. Ben Soleimani reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client.
You can return a rug within 7 days from delivery for a full refund minus a 10% restocking fee.
For items returned after 7 days from delivery there will be a 20% restocking fee.
Please note that the customer is responsible for return shipping fees.
The rug must be in the original condition, unused, and shipped in the return bag provided inside each rug. Please retain original packing materials, original receipt and all merchandise tags for any item that you wish to return.
Ben Soleimani reserves the right to refuse returns or exchanges of any items that are not in the original condition
No returns will be accepted after 14 days. Only regular priced items are eligible for a refund.
Once your return has been approved you have 7 days to schedule the pick-up with the appropriate provider.
After the rug is inspected and approved for a refund, we will issue a credit for the full purchase price, minus return shipping. Refunds are processed in the original method of payment only. Please allow up to 30 business days for return shipping and return payment processing.
If you qualify for an exchange, you may exchange the item for another item of equal or greater value but no refund or credit will be issued.

RUG, FABRIC & FINISH SWATCHES

For rug swatches, you have 30 days from date of receipt to return your swatches for a full refund. Please note customer is responsible for return shipping.
For finish swatches, you have 30 days from date of receipt to return your swatches for a full refund. Please note customer is responsible for return shipping.
To be eligible for a return, all items must be unused, in original packaging, and in the same condition that you received it.
No returns for swatches will be accepted after 30 days. The full value of a rug swatch will be credited once it is returned in re-sellable condition. For any orders over 4 swatches, the customer is responsible for shipping cost.
Swatches should be used for quality, and all over color reference. Because of the handmade nature of our products, variations should be expected.

FURNITURE ASSEMBLY

We’ve partnered with the experts to provide furniture assembly for our items. However, our Partners will not hang, mount or replace any wall art or mirrors (Professional installation is required); Lighting installation or assembly for existing light fixtures, as well as newly purchased lighting will require Professional installation. Please contact our customer service team for any additional questions.

SHIPPING TO CANADA

Customers are responsible for ALL Broker/Custom Clearance Fees, Duties, and Taxes.

We currently serve the following regions: Alberta, British Columbia, Manitoba, Ontario, and Quebec.

We offer shipping to Canada for the following product categories: rugs, large furniture, small furniture (not including dining chairs), decorative objects, bedding, and fabric by the yard. The system will automatically calculate the appropriate shipping option at checkout.

For all other categories, please contact customer service at +1 888 216 4277, service@bensoleimani.com, or chat with us!

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