What payment methods are available?

How do I place an order on in-stock items?

How does pre-order work?

Can my pre-order item be modified?

What if I need to cancel my pre-order?

What is the lead time on my pre-order?

How does made-to-order work?

Can my made-to-order item be modified?

What if I need to cancel my made-to-order?

What is the lead time on my made-to-order?

How do custom orders work?

Can my custom order be modified?

What if I need to cancel my custom order?

What is the lead time on my custom order?

Can I order a furniture frame in an alternate Ben Soleimani, Inc. fabric?

Can I order custom upholstery frame sizes?

How long do you honor quoted pricing for a product?

What if I put in the wrong shipping address?

What is your pricing & information disclaimer?

What states does Ben Soleimani, Inc., Inc. not collect sales taxes?

How do I place an order offline?

What if I need to cancel my order?

Can I add or remove items in my order?

Can I change my order details?

Can I cancel items marked as “final sale” or “non-refundable” or “sold as-is”?

I have not received an order confirmation email, what can I do?

How do I add my promotional code or gift card to my order?

What are the terms and conditions of your offers and promotions?

Do you offer a price match policy for furniture and accessories?

How long do you honor quoted pricing for draft orders and/or shipping?

How do you ship standard size rugs?

How do you ship large/oversized rugs?

How do you ship small items?

How do you ship large items?

What is the difference between Threshold Delivery and White Glove Delivery?

How do I prepare for a White Glove Delivery?

How will I be notified about my White Glove Delivery

Will all of my items be delivered together?

Can I pick up my order at the Los Angeles warehouse?

What will I need to present for the warehouse pick up?

Are there any vehicle size restrictions or requirements to access the warehouse?

Can I do same-day ‘Will Call’ pick up?

Can you deliver or ship to a third party receiver?

Do you ship to Canada?

Are you able to ship orders to P.O. boxes?

Are you able to split shipments between addresses?

Are you able to ship to Hawaii, Alaska, or Internationally?

Do you offer custom shipping options?

What if my order was delivered damaged?

How do I report a damaged item?

Can you repair damaged items?

What if I refuse an order?

Do you have fabric/rug/finish swatches?

How do you order rug, fabric & finish swatches?

How do I return rug, fabric & finish swatches?

Do you recommend ordering rug, fabric & finish swatches?

What type of materials do you use in your rugs?

Are your rugs machine-made?

Will my rug shed?

How much variance in size should I expect from the standard size?

What are your social accountability practices?

How do I care for my non-performance rug?

How do I care for my performance rug?

How do I vacuum my rug?

How do I avoid rug fading?

How do I treat loose threads on my rug?

How do I care for my Ben Soleimani wood furniture?

How do I care for my Ben Soleimani upholstered furniture?

How do I care for my Ben Soleimani metal furniture?

How do I care for my Ben Soleimani leather furniture?

What are the characteristics of your leather products?

What is the finish of your leather product offerings?

How do I care for my Ben Soleimani lighting Products?

How do I care for my Ben Soleimani concrete Products?

How do I care for my Ben Soleimani outdoor Furniture?

Do you offer furniture assembly?

Do you offer lighting installation?

Do you offer art & mirror installation?

What if my product is missing a part?

Do you offer a trade program?

Do you work with hospitality clients?

Can you accommodate large scale projects?

Can I get a furniture frame upholstered in COM/COL?

What should I do if I didn’t receive my trade discount on an order?

What if I would like to return my order?

Can I return items marked as “final sale” or “non-refundable” or “sold as-is”?

What if I would like to exchange my order?

What happens if I cancel an order after it has been shipped or processed?

Do you accept refunds or exchanges on pre-orders?

Do you accept refunds or exchanges on made-to-order items?

Do you accept refunds or exchanges on Custom orders?

Do you accept refunds or exchanges on Antique rugs?

How can I be added to your email list?

How can I be added to your catalog mailing list?

How can I be removed from your email list?

How can I be removed from your catalog mailing list?

What are your gift card terms + conditions?