We accept Amex, Visa, Master Card, Wire Transfer, and Ben Soleimani, Inc. Gift Cards. If an order is placed online,you can also pay via ShopPay, Paypal or G Pay.

Place the item(s) in your cart and complete the shipping and billing forms. Press the Checkout Button and follow the steps to input your payment information. Alternatively, you can contact your sales representative. If you have any questions, please contact Customer Service at 323-486-3491.

Pre-order items can be processed in the same manner as above. Please be advised that your card will be charged in full upon placing your order. You can choose to cancel your non-custom order at any time before your pre-order item ships by contacting Customer Service at service@bensoleimani.com.

A custom order may be placed through a Design Consultant. Please contact one of our showrooms to receive a custom quote - West Coast Consultants: salesla@bensoleimani.com, East Coast Consultants: salesny@bensoleimani.com or callus at 323-486-3491.

The lead time for custom production orders vary. All delivery timelines provided are estimates. Please contact your Sales Representative or a Customer Service representative at 323-486-3491 for more information and updates regarding the status of your order.

Once a custom order has been submitted, there are no guarantees it can be modified. Please contact your Sales Representative or a Customer Service Representative at 323-486-3491 for further information.

A generous array of additional colors and custom fabrics are offered depending on the item. For more information, contact our Customer Service team at 323-486-3491. You can also see SWATCHES for more information.

Yes, we offer custom frame sizes. Please contact our Custom Studio or your Sales Representative for more information.

All quotes and draft orders are honored for 30 days from the date of receipt.

It is the client’s responsibility to ensure that all ship-to address information is accurate. Please double-check your shipping address prior to check-out completion. It may be possible to update the shipping address, but note that doing so may incur additional freight charges and transit delays.

Our goal is to provide accuracy in all prices, availability, delivery rates, and other information. All prices are in U.S. dollars and are subject to any applicable taxes according to state and local laws. We make every effort to display the most current and accurate product availability information, but availability, prices, and delivery rates are subject to change. There may be errors in the prices, descriptions, or images of certain merchandise, and we reserve the right to restrict orders of those items and correct any errors, inaccuracies, or omissions.

For purchases in the USA and Canada, the destination state, province, or territory will determine the sales tax applied to your order. BSI does not collect sales or use taxes in various states. You may have a tax obligation instates where BSI does not collect sales tax. Details of how to report these tax obligations may be found on the websites of the respective state taxing authorities.

To place an order offline, please contact Customer Service at 888- 216-4277.

We can accept the cancellation of your non-custom order for items that have not yet shipped. Once an item has shipped, cancellation is not possible.

For any questions regarding an existing order, please contact your Sales Representative or a Customer Service representative at 323-486-3491 for more information.

Order details cannot be changed once an order has been shipped. Should edit need to be made prior to shipment,please contact Customer Service or your Sales Representative immediately.

If you have not received a confirmation email, please contact your Sales Representative or a Customer Service representative at 323-486-3491.

Promotional codes and gift cards can be applied at checkout. If you are working with a Sales Representative, they will be able to assist you with this process. If you have forgotten to include a promotional code or gift in your already completed order, please contact your Sales Representative or a Customer Service representative at323-486-3491.

No, we do not offer price matching.

All quotes and draft orders are honored for 30 days from the date of receipt.

Rugs that are 6’ x 9’, 8’ x 10’, and runners 2’10”x 10’ will be shipped via FedEx Ground.

Rugs that are 9’x12’ or larger must be delivered either by Threshold Delivery or via White Glove Delivery.Appointments are required for all Threshold and White Glove Deliveries. Inspection is required prior to signing for the delivery. No returns will be considered without proper inspection and documentation.

Small offerings (decor) ship via FedEx Ground and will be delivered Monday–Friday. Typical Ground delivery time is5–7 business days from the shipment date. For some shipments, a signature may be required.

Large items such as Sofas, Dining Tables, Coffee Tables, and Case goods, etc. must be delivered by either Threshold Delivery or via White Glove Delivery. Appointments are required for all Threshold and White Glove Deliveries.Inspection is required prior to signing for the delivery. No returns will be considered without proper inspection and documentation.

We ship via carriers that specialize in handling large items. Appointments are required for these delivered and madeMonday-Friday. Delivery times are typically 3–5 weeks from the date that it leaves our warehouse.

Prior to receiving your order:

Our Customer Service Team or Local Delivery Partner will contact you to set up a delivery date for your order. A follow up call 24-48 hours prior to your delivery date will provide you with an estimated delivery window.

All items will be delivered together, unless certain items are delayed or back-ordered. At which time a member of our Customer Service team will reach out and give you the option to split ship your order. Additional fees may apply for split shipping.

Yes, Will Call pick up is available at our Los Angeles warehouse and can be arranged by your Sales Representative or via a Customer Service Representative for a $50 USD flat fee. You will be provided with a pick up delivery date and dock appointment window. Dock appointments are strictly enforced.

Please present your Order with the Confirmation number and a valid photo ID. If you are hiring a 3rd party service for pick up/delivery, please inform our Customer Service team of who will be arriving to collect your order. The warehouse will not release goods without proper documentation or advance notice of 3rd party Service arrival.

There are no vehicle size restrictions for pick up.

No, all Will Call pick ups take 48-72 hours to be pulled and processed. A pick up window will be allocated to allow for fluid dock traffic. Dock appointments are enforced.

No, we do not deliver or ship to receivers. Please organize a Will Call pick up from our Los Angeles facility.Contact your Sales Representative or a Customer Service representative at 323-486-3491 to arrange.

Yes, we currently ship to the following regions: Alberta, British Columbia, Manitoba, Ontario, and Quebec. Customers are responsible for ALL Broker/Custom Clearance Fees, Duties, and Taxes.

No, we are unable to ship to P.O. Boxes.

No, we are unable to split shipments between addresses.

Yes, this is possible. A custom shipping quote is required. Please contact your Sales Representative or a CustomerService representative at 323-486-3491 to receive a quote.

Yes, please contact your Sales Representative or a Customer Service representative at 323-486-3491 for more information.

To report a damaged item please contact Customer Service at 323-486-3491 with the following information:

Ben Soleimani, Inc., Inc. will repair or replace damaged or defective goods (provided the damage is caused by manufacturer defect or error) at no additional charge.

All refused orders are subject to return freight except in the case of visible package damage. Please mark on the Delivery Slip or the PODBOL that the item was refused due to visible damage. Contact a Customer Service representative at 323-486-3491 for information on next steps.

Yes, we offer swatches for fabrics, rugs and many of our finishes. Due to the handmade nature of our fabrics and rugs, please be aware that dye lots may vary 10-15%.

If a swatch is available for a particular item, click the ‘Order Swatch’ link near the ‘Add to Cart’ button to order a fabric, leather, rug or finish swatch.

Once you have reviewed your swatch(es), you have 30 days from the date of receipt to return your swatches for a full refund. Please note that the clients are responsible for return shipping.

We recommend ordering a swatch prior to purchase. Due to the handmade nature of our products, variations should be expected and the texture and color of our offerings may vary on your device than the actual swatch you receive.

We use natural, undyed materials whenever possible. We source the finest materials throughout the world and import them to the countries where our goods are produced.

No. Our rugs are always woven by hand by skilled artisans. Each rug is exquisitely crafted over a period of months.

When you receive your Ben Soleimani, Inc. rug, it may shed, which is common and acceptable for artisanal rugs. We try to mitigate shedding by using the longest fibers possible, but some initial shedding should be expected, which will subside. This is known as “fluff”. Fluff is created from excess fibers from the spinning process. This is not a sign of poor quality. We recommend vacuuming until the fluffing ceases. Please reference our Rug Care Section.

Due to the handmade nature of our product, variations in size should be expected within a few inches.

We work with GoodWeave, an organization that is dedicated to eliminating child labor, forced labor, and bonded labor practices to assure that the goods we make, without question, will always be produced with socially conscious labor.

Our rugs are designed with the finest natural fibers such as wool, silk, flax, and jute. Below are some suggestions for caring for your rug:

Our Performance Rugs are designed with the look and feel of a natural wool rug. We incorporate man-made yarns in the construction, which resist spills and moisture.

Ensure your vacuum is always on the lowest setting. Do not use a cleaner head with teeth, or a beater bar, as this will damage your rug. We recommend suction-only vacuums to lessen the possibility of damage to the fiber and fringe.

Fading is a natural occurrence to any item exposed to the sun. The best way to avoid uneven fading is to rotate the rug every three months, so the rug will wear evenly.

Sometimes individual strings may stick out of the pile. This happens most commonly during the first few weeks of use. These long, untamed fibers that appear above the surface of the rug are leftovers of the knot itself. These knots aren’t open or damaged, or an indication that your rug is flawed. This is simply a part of the process of hand woven rugs. Do not pull a string out of the pile, carefully trim with sharp scissors.

Below are some suggestions for how to keep your wood furniture in peak condition:

Below are some suggestions for how to keep your upholstery in peak condition:

Below are some suggestions for how to keep your metal furniture in peak condition:

Below are some suggestions for how to keep your leather in peak condition:

Leather is a natural material. Slight variations in texture, color, or appearance from hide to hide may occur.Leather is particularly subject to variations in color and naturally occurring markings. In addition, no piece of furniture can be produced from a single hide. These characteristics make leather unique, adding to both the beauty and character of the leather and are not considered defects. Over time, leather will naturally develop a patina and a softer, more supple feel enhancing the comfort and character.

Our leathers are both pigment- and aniline-dyed for softness, beauty, and durability.

Pigment Dyeing:

Below are some suggestions for how to keep your lighting products in peak condition:

Below are some suggestions for how to keep your concrete products in peak condition:

Below are some suggestions for how to keep your outdoor furniture in peak condition:

Furniture assembly is available by selecting White Glove Delivery for your order. Our shipping specialists will deliver, assemble and remove the shipping packaging from your home/office.

No, we do not offer lighting installation. Please seek a local professional in your area for installation of our lighting products. Ben Soleimani, Inc., is not responsible for installation services by a third-party company.

No, we do not offer art & mirror installation. Please seek a local professional in your area for installation of our products. Ben Soleimani, Inc., is not responsible for installation services by a third-party company.

Contact a Customer Service representative at 323-486-3491 regarding all missing part requests. To expedite the process, please have your order number available to better assist you.

Yes, we offer a trade program for qualified design professionals. You can apply for a trade account here.

Yes, we work with commercial and hospitality clients. Please contact us for additional information at service@bensoleimani.com.

Yes, we can accommodate large scale projects. Please contact us for additional information at service@bensoleimani.com.

Yes. The material must be reviewed and approved by our Custom Studio where you can discuss yardage and repeat.

Please contact your sales representative at (888) 216-4277.

If you are dissatisfied with your purchase, Ben Soleimani, Inc. will be happy to process a return for you,contingent upon the following:

Due to the fragile nature of concrete, a 50% restocking fee will be applied to all concrete items that are returned or exchanged for reasons other than a manufacturer’s defect or damage.

No. Items that are marked “Final Sale”, “Non-Refundable” or “Sold As-Is” are not eligible for returns or exchanges.

If you would like to exchange your Ben Soleimani, Inc. purchase, we will be happy to process an exchange for you contingent upon the following:

If an order is canceled after the order has been shipped or processed, it will be treated as a returned order. More details can be found here.

No, we do not accept returns or exchanges on custom orders.

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• Ben Soleimani, Inc. Gift Cards may only be redeemed toward the purchase of eligible Ben Soleimani, Inc.merchandise, either online, at our showrooms or by phone at (888) 216-4277.
• Your Ben Soleimani, Inc. Gift Card cannot be applied to previous purchases or used to purchase other Gift Cards.
• Ben Soleimani, Inc. Gift Cards cannot be returned, refunded, reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law.
• For balance inquiry, call us at (888) 216-4277 or contact a sales associate.
• The risk of loss and title for Ben Soleimani, Inc.Gift Cards passes to the purchaser upon our electronic transmission of the Gift Card to the purchaser or designated recipient, or our delivery to the carrier,whichever is applicable. We are not responsible for lost, stolen, or destroyed Gift Cards, or Gift Cards not purchased directly from Ben Soleimani, Inc.. A lost or stolen Gift Card cannot be replaced without presentation of an original receipt and will only be replaced in the amount of the value shown in our records at the time of the request.
• We reserve the right to void Gift Cards, close customer accounts, and bill alternative forms of payment if we suspect that a Gift Card is obtained or used fraudulently, unlawfully, or otherwise in violation of these terms and conditions.
• Purchase, acceptance, or use of Gift Cards constitutes acceptance of these terms and conditions. We reserve the right to change these terms and conditions at any time.
• No sales tax is collected on the purchase of Gift Cards. However, purchases paid for with Gift Cards are subject to sales tax in accordance with applicable laws.